Contact information

At Qalix, we are dedicated to lighting up your world with professional-grade live streaming gear. Although our operations are based in Kansas, USA, we are proud to serve creators and streamers across Singapore.

Get In Touch

We aim to respond to all inquiries within 24 hours. Note for our Singapore customers: Due to the significant time difference (14 hours), email is the fastest and most reliable way to reach us.

1. Email Us For order status, product specifications, or return inquiries: 📧 support@qalix.shop

2. Call Us If you wish to leave a voicemail or speak to us during US business hours: 📞 +1 928-514-8326 (Please note: This is a US number. International calling charges may apply depending on your provider.)

3. Mailing Address Returns should be sent to our US facility (Please email us for authorization first): 📍 1226 Yarrow Rd Iola, KS 66749-4158 United States

Customer Service Hours

Our team is based in Iola, Kansas (Central Time).

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (CT)
  • Time Zone Guide:
    • We are 14 hours behind Singapore.
    • How it works: When it is 10:00 AM on Tuesday in Singapore, it is 8:00 PM on Monday here. We typically answer emails while you sleep, so look out for a reply in your inbox when you wake up!

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • Will these lights work in Singapore (230V)? Yes! Most of our live streaming lights are dual-voltage (110V-240V) and work perfectly worldwide. However, they may come with a US-style plug, so you might need a simple travel adapter to fit Singaporean wall sockets. Please check the specific product page for details.
  • My light arrived broken/glass cracked, what do I do? We pack our lights securely, but accidents happen during international transit. Please do not return a broken item immediately. Simply take a photo of the damage and email it to support@qalix.shop. We will send a free replacement immediately.
  • What currency is the store in? All prices are listed in US Dollars (USD). Your bank will automatically convert the total to Singapore Dollars (SGD) at the current exchange rate when you checkout.
  • How long does shipping to Singapore take? Since we ship internationally from the USA, typical delivery takes 7 to 13 business days. You will receive a tracking number to follow your package's journey.